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NEW QUESTION 1

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past. You need to improve system performance.
Solution: Select optimize for log items that have optimizations available and that have a positive operational
impact percentage.
Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: B

NEW QUESTION 2

You are a Dynamics 365 for Customer Service system administrator for a company.
The vice president of sales must be able to read account data for her business unit and other business units that report to her.
You need to configure the minimum level of access for the read privilege on the Account entity. Which access level should you assign?

  • A. Organization
  • B. User
  • C. Parent Child Business Unit
  • D. Business Unit

Answer: C

NEW QUESTION 3

You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have reached 80 percent of your Dynamics 365 stage limit. You perform the following actions to free up space:
• Delete known items that use large amount of storage.
• Perform bulk deletes on suspended system jobs.
• Delete audit logs older than six months old.
• Delete email attachments older than two years old.
The total storage used indicator shows that the storage amount has not changed after you perform the actions.
You need to determine why the storage amount has not changed What is the cause?

  • A. Email attachments can only be deleted when the associated email is deleted.
  • B. The current audit log cannot be deleted.
  • C. The system can take up to 24 hours to update storage information.
  • D. Suspended workflows are in a waiting state, therefore cannot be deleted.

Answer: C

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/free-storage-space

NEW QUESTION 4

You manage a Dynamics 365 for Customer Service instance. You need to add Voice of the Customer to the instance. What should you do?

  • A. Download Voice of the Customer from the Microsoft websit
  • B. Import the solution into the Dynamics 365 instance.
  • C. Sign in to the Sandbox instanc
  • D. Create the solution with Voice of the Customer entities, test Voice of the Customer, and then import the solution into the production instance.
  • E. Add the correct role to each user to allow them to use the Voice of the Customer solution.
  • F. Select the Application tab in the Dynamics 365 admin cente
  • G. Configure Voice of the Customer.
  • H. Search AppSource for Voice of the Custome
  • I. Import the solution.

Answer: D

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/install-solution

NEW QUESTION 5

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
On a Contact record, a user creates a note that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the note. You need to find the note.
Solution: Use Relevance Search to search for the word run. Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: A

NEW QUESTION 6

You ate a Dynamics 365 for Customer Service administrator for a help desk.
Help desk representatives need to send emails lo all contacts that are associated with cases. The emails must provide the status for the case, use similar formatting, and include the following information:
• contact name
• case number
• case title
• case status
• representative name
You need to create an email template for the system.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
MB-200 dumps exhibit

NEW QUESTION 7

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Change Elisabeth’s username in the user record from Dynamics 365. Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: A

Explanation:
References:
https://support.microsoft.com/en-us/help/930853/how-to-change-the-user-name-and-the-logon-name-for-auser- record-in-mi

NEW QUESTION 8

You need to move changes to the production environment. What should you do?

  • A. Import an unmanaged solution with a default publisher.
  • B. Import a managed solution with a default publisher.
  • C. Import a managed solution with a custom publisher.
  • D. Import an unmanaged solution with a custom publisher.

Answer: C

NEW QUESTION 9

You are a Dynamics 365 for Customer Service system administrator.
Users report that a subgrid from the Onsite Goals custom entity takes a very long time to load on the Account records page.
You need to improve the query load time and optimize the Onsite Goals entity. Which action should you perform?

  • A. In the Dynamics 365 Diagnostic tool, run the diagnostic test.
  • B. In System Jobs, resume paused system jobs.
  • C. In the Data Performance view, use the Optimize function.
  • D. In an Internet browser, in the browser options, set the option to retain browser history.

Answer: C

NEW QUESTION 10

You are a Dynamics 365 for Customer Service system administrator. You create an app for the sales team. Members of the sales team cannot access the app.
You need to ensure that sales team members can access the app. Where should you configure app permissions?

  • A. Dynamics 365 home
  • B. Security Roles
  • C. Manage Roles
  • D. Dynamics administration center

Answer: C

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/manage-access-apps-security-r

NEW QUESTION 11

You ate a Dynamics 365 for Customer Service system administrator. You create a workflow that requires customization to automate lead follow-up activities.
You need to migrate the production customization to this new Dynamics 365 production instance. You must not migrate any data to the production instance.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
MB-200 dumps exhibit

NEW QUESTION 12

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result these questions will not appear in the review screen.
You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the customers assigned to those items.
You need to model the relationships between objects used by the app.
Solution: Access Solution Explorer and take a screenshot of the entities, forms, views, charts, fields, 1:N relationships, N:1 relationships, and N:N relationships.
Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: B

NEW QUESTION 13

You set up a new instance of Dynamics 365 for Customer Service. Users report a variety of issues working with cases on mobile devices. You need to configure the mobile app to be able to view cases. NOTE: Each correct selection is worth one point.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
MB-200 dumps exhibit

NEW QUESTION 14

You manage a Dynamics 365 for Customer Service instance. You must modify the unit price from two decimal places to four decimal places. You need to ensure the unit price displays with four digits after the decimal. What should you configure?

  • A. Currency field type to whole number
  • B. Base Currency to use four decimal places
  • C. Currency Precision to use four decimal places
  • D. Currency Conversion to use four decimal places

Answer: C

NEW QUESTION 15

You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to another user. The user reports that they can only see 500 rows of data. You need to determine why the user cannot view all the data. Why is the user unable view all available data?

  • A. You selected the This Page Only option and exported a static worksheet.
  • B. You exported a Pivot Table workshee
  • C. The user does not have the appropriate security role in Dynamics 365 to see all records.
  • D. You ran a report in Dynamics 365 Customer Engagement and then saved the report as an Excel file.
  • E. You exported a dynamic workshee
  • F. The user does not have the appropriate permissions in Excel to see all records.

Answer: A

NEW QUESTION 16

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages.
Users report that the system is less responsive than in the past. You need to improve system performance.
Solution: Select optimize for log items to remove Microsoft SQL Server indexes which may not be used and that slow performance.
Does the solution meet the goal?

  • A. Yes
  • B. No

Answer: B

NEW QUESTION 17

You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app. When a user views the Buildings form, a held for Location is missing. You create the field, but the user cannot see it. You need to make the Location field visible to the user. What should you do?

  • A. Change privileges to the user's security role.
  • B. Publish customization.
  • C. Create a new Buildings form.
  • D. Add the Location field to the Buildings view.

Answer: B

NEW QUESTION 18

An organization plans to create a hierarchy to categorize products and sales literature. You need to implement subject trees to create the hierarchy.
What should you create?

  • A. a subject tree for organization to be used by products and sales literature
  • B. a subject tree for products and create a subject tree for sales literature
  • C. a subject tree for sales and create a subject tree for customer service
  • D. a subject tree for sales team and customer service team

Answer: A

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/define-subjects-categorizecases- products-articles

NEW QUESTION 19

A company identifies a new opportunity.
Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint but some associates do not have access to Dynamics 365 for Sales.
You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data.
Which tool should you use?

  • A. Microsoft Skype for Business
  • B. Microsoft OneDrive for Business
  • C. Yammer
  • D. Microsoft Office 365 Delve
  • E. Microsoft Office 365 Groups

Answer: E

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/collaborate-with-colleagues-using-

NEW QUESTION 20

You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances.
You need to import changes from the Sandbox instance to each of the Production instances with different requirements.
Which types of solutions should you use? To answer, drag the appropriate solution types to the correct requirements. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
MB-200 dumps exhibit

  • A. Mastered
  • B. Not Mastered

Answer: A

Explanation:
MB-200 dumps exhibit

NEW QUESTION 21
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